刚刚收到搬瓦工发来的邮件,告知 CN2 GIA 的测试方案由于遇到不迁移机房进行维护无法解决的问题,将会在接下来几天内暂时迁移到 CN2 GT 线路进行维护,预计需要 3 到 7 天的维护时间,并且将在之后补偿一个月的使用时间。如果想申请 CN2 GIA 方案的退款,也可以发工单进行申请。

维护时间预计将从 3 月 26 号开始,维护结束时间将另行通知。届时会暂时更换 IP,维护完成后会更换成原有的 CN2 GIA 的 IP(也就是恢复后 IP 不变)。

邮件中文翻译如下(谷歌翻译 + 人工校验):

亲爱的搬瓦工客户,

您收到此邮件是因为您有我们的激活状态的 CN2 GIA VPS。

首先,我们非常感谢您成为我们尊贵的客户并试用我们的 Beta CN2 GIA 服务。我们的团队已经投入了数月的时间来为您提供这个计划,我们很高兴终于能够推出它作为测试 / 预览服务。

不幸的是,在和中国电信首次成功部署我们的第一个机架后,我们意识到了一个管理问题 – 迄今为止我们无法解决。我们认为,为了让我们提供真正的优质和稳定的服务,我们必须在 CN2 GIA 计划全面上线之前采取纠正措施。

但是,我们解决此问题的方式要求我们对 CN2 GIA BETA 方案中的所有 VPS 实例执行两次迁移。

因此,在 3 月 26 日星期一太平洋标准时间上午(洛杉矶时间午夜),我们将把您的 CN2 GIA BETA VPS 迁移到我们当前的 CN2 GIS(GT)服务。每个 VPS 的停机时间将会在 5 – 20 分钟之间,并且在此迁移过程中将更改您的 VPS 的 IP 地址。

一旦这个初步迁移完成,我们将与中国电信协调解决悬而未决的问题。我们估计完成此任务需要 3 – 7 天的时间,之后我们将准备将所有受影响的客户移回我们的 CN2 GIA 网络。反向迁移完成后,您的 VPS 将被分配其原始 IP 地址。

一旦我们导致反向迁移的确切日期和时间,我们将发送额外的通知。

为了弥补这种不便,我们将为所有受影响的客户增加 1 个月的免费服务。增加的时间将于 3 月 26 日星期一实施。您无需做任何事情即可获得这些额外的使用时间。

相反,如果您希望我们全额退款,请随时通过工单与我们取得联系,我们将很乐意满足您的要求。如果您收到自动回复,指向退款页面,只需回复该消息即可获得手动退款,并且您的工单将在24小时内打印出来(得到回复?)。

给予最亲切的问候,

Daniel Clay
Bandwagon Host/IT7 Networks Inc

邮件原文如下:

Dear Bandwagon Host Customer,

You are receiving this service alert because you have an active CN2 GIA VPS with us.

First of all, we would like to thank you for being our valued customer and trying out our Beta CN2 GIA service. Our team has put in many months of work to make this plan available to you, and we are happy we were finally able to launch it recently as beta/preview service.

Unfortunately, after the initial successful deployment of our first rack with China Telecom, we became aware of an administrative issue – which to date we were not able to overcome. We feel that in order for us to provide truly premium and stable service, we must take corrective action before CN2 GIA plans go in full production.

However, the way for us to solve this issue requires us to perform two migrations of all VPS instances on CN2 GIA BETA plan.

Therefore, on Monday, March 26, at 00:00 AM PST (midnight Los Angeles time) we will be migrating your CN2 GIA BETA VPS over to our currently deployed CN2 GIS (GT) service. The downtime will be between 5-20 minutes per VPS, and IP address of your VPS will be changed during this migration.

Once this initial migration is complete, we will coordinate with China Telecom to resolve the outstanding issue. We estimate that it will take us between 3-7 days to complete this task, and after that we will be ready to move all affected clients back to our CN2 GIA network. After reverse migration is done, your VPS will be assigned its original IP address.

We will be sending an additional notification once we determine exact date and time of the reverse migration.

To compensate for the inconvenience this causes, we will be adding 1 month of free service to all affected clients. This extension will be applied on Monday, March 26. You do not need to do anything to receive this bonus.

If instead you would like us to refund your order in full, feel free to get in touch with us via support tickets and we will be happy to accommodate your request. Should you receive an automatic reply pointing you to the refund page, simply respond to that message that you would like a manual refund, and your ticket will be processed within 24 hours.

With kindest regards,

Daniel Clay
Bandwagon Host/IT7 Networks Inc